Deep in the construction site of Bangladesh, the Shanding after-sales team provides professional equipment commissioning services to customers. To ensure that customers can fully utilize the performance of their equipment, the Shanding Group’s after-sales team in Bangladesh recently traveled to a road expansion project site in Chittagong to provide comprehensive on-site commissioning and operation training services for five newly purchased small excavators. Rahman, the project site manager, said: “This is our first time purchasing Shanding equipment, and the professionalism of the after-sales team is impressive. They not only completed the meticulous commissioning of all the equipment but also specifically adjusted the hydraulic system response parameters for the muddy soil conditions common in our construction work, and taught the operators how to improve work efficiency through the intelligent control system.” During the three-day service period, Shanding’s after-sales engineers in Bangladesh completed: 1. Precise commissioning: Targeted calibration of the hydraulic, power, and control systems of each piece of equipment based on local climate and working conditions; 2. On-site training: Training 12 operators and maintenance personnel in real construction scenarios, covering daily operation, maintenance procedures, and common troubleshooting; 3. Working condition optimization: Developing customized equipment usage plans for special processes such as narrow site operations and slope trimming in the project. “Equipment commissioning is not the end, but the starting point for realizing customer value,” the Shanding South Asia Regional After-Sales Director emphasized at the service site, “We hope that through on-site service, every customer will become an ‘expert user’ of the equipment.” This in-depth service further strengthened Shanding’s reputation in the Bangladeshi market. The customer has indicated that they will continue to purchase Shanding equipment in the subsequent second phase of the project and has recommended the Shanding after-sales team to three local construction companies. Shanding Group will continue to provide a complete value experience that goes beyond product delivery to global customers through its localized strategy of “emphasizing both sales and service.”
