About Us
As a leading company in China’s construction machinery industry, Shanding Group has always been committed to providing customers with excellent products and services. Our service team consists of experienced engineers who are equipped with superb technology and rich experience. No matter what problems our customers encounter in the course of use, we will solve them immediately. We also provide customised service plans, which are tailored to the customer’s equipment type, usage environment and actual needs. Upon receiving a customer’s service request, we will respond within 15 minutes and complete the service within 24 hours, making every effort to ensure that the customer’s equipment is restored to its optimal condition in the shortest possible time. We regularly collect customer feedback and provide customers with better and more professional services by continuously improving service processes and enhancing service quality.
Services
Pre-sales service
Customer Service Centre: Customer Service Centre is the information hub of our communication with you. In order to convey the service information accurately and efficiently, it is also divided into the information communication centre, customer satisfaction enhancement centre, customer behaviour analysis centre and product marketing promotion centre. It is able to provide you with one-stop professional services such as service network introduction, product price consultation, technical support, product complaints, service complaints, repair report and spare parts consultation and sales.
In-sales service
Consultative sales: the demand for differentiated construction always exists, we will fully assist you in the optimal selection of equipment to help you achieve the optimal value of the equipment purchased.
One-stop financial service: Based on the deep understanding of construction machinery products and customer needs, we work with major financial institutions to provide the best financing solutions for your business operations.
Butler-type transport: In order to meet your needs, we will provide professional transport delivery service, and provide first-time installation and delivery training service for each product.
After-sales service
Year-round service: In the world, we have more than 10,000 service engineers and 8,000 specialised service vehicles, and we are determined to provide you with ‘10-minute response, 48-hour completion and 365-day year-round service’.
Intelligent butler service: we have established a perfect ‘GPS global service centre’, through the Internet of Things platform, to provide you with proactive intelligent butler service.
VIP Customer Club: Here is a platform for cooperation and communication among ‘customers, experts, factories and engineering’, with a perfect management system and workflow.
Spare parts in time: thousands of spare parts centres across five continents, nearly 4 billion yuan of professional reserve parts. We promise that spare parts will be delivered to you within 72 hours.
Our Team
The service team of Shanding Group is a team of skilled, professional and responsible engineers. They have been strictly trained and assessed by Shanding Group, and have rich technical knowledge and practical experience. They maintain close communication with customers, understand their needs and problems, and provide attentive and thoughtful services. They provide customers with comprehensive services such as preventive maintenance, fault diagnosis and elimination, emergency rescue, training and technical support, etc. according to the use of equipment and maintenance needs. They will provide customers with excellent product service experience with professional skills and efficient service.
Global Presence
In China, Shanding Group has 300 professional product representative offices, 400 dealers, 300 spare parts centres, 3,850 outlets, and more than 1.8w professional sales and service staff; overseas, Shanding Group has more than 300 dealers, more than 2,000 overseas service terminals, more than 50 overseas molecular companies, more than 10 overseas factories, and its business has spread to more than 200 countries and regions. In overseas, Shanding Group has more than 300 distributors, over 2,000 overseas service terminals, more than 50 overseas subsidiary companies and more than 10 overseas factories, with business in more than 200 countries and regions. Globally, the service radius of Shanding Group is within 135 kilometres; from receiving information to feedback, 4-hour quick response, 24-hour repair of general faults, and 5 times of active service during the equipment warranty period.
